Terms & Conditions

TERMS & CONDITIONS OF BOOKING – HELLO AGAIN LLC- (CacheTest)

DEFINITIONS

HOTEL PACKAGES – REFERS TO THE BOOKING OF A PACKAGE THAT INCLUDES A HOTEL COMPONENT (EXCLUDING ANY CUSTOM-CURATED EXPERIENCES).

TICKETS – REFERS TO THE PURCHASE OF DAY PASSES, WORKSHOP ENTRY TICKETS, OR ADD-ON EXPERIENCES RELATED TO THE RETREAT.

BUCKET LIST TRIPS – REFERS TO CURATED INTERNATIONAL EXPERIENCES OUTSIDE THE SCOPE OF THIS RETREAT.

CANCELLATION TERMS & CONDITIONS OF HOTEL PACKAGES

• ALL INITIAL DEPOSITS ARE NON-REFUNDABLE

• 61 DAYS OR MORE PRIOR TO THE RETREAT START DATE: $250 CANCELLATION FEE PER PERSON IN ADDITION TO THE NON-REFUNDABLE DEPOSIT

• 60 DAYS OR LESS PRIOR TO THE RETREAT START DATE: 100% CANCELLATION PENALTY PER PERSON

ALL CANCELLATION REQUESTS MUST BE SUBMITTED IN WRITING VIA EMAIL TO: INFO@HELLOAGAINRETREATS.COM

LATE PAYMENTS

FOR THOSE ON A PAYMENT PLAN, PAYMENTS MUST BE MADE ON OR BEFORE THE SPECIFIED DUE DATES. WE DO NOT CURRENTLY OFFER AUTOMATIC WITHDRAWALS. YOU MAY REQUEST A PAYMENT LINK VIA EMAIL, OR CONTACT US TO PROCESS BY PHONE.

IF YOU REQUIRE A CHANGE TO YOUR PAYMENT SCHEDULE, THE REQUEST MUST BE MADE AT LEAST 7 DAYS IN ADVANCE AND IS SUBJECT TO APPROVAL BY HELLO AGAIN LLC.

PAYMENTS MORE THAN 10 BUSINESS DAYS OVERDUE MAY RESULT IN CANCELLATION OF YOUR RESERVATION WITHOUT REFUND.

REFUNDS

REFUNDS THAT MAY BE ELIGIBLE (PER THE ABOVE CANCELLATION POLICY) WILL BE PROCESSED WITHIN 30 BUSINESS DAYS AND ISSUED BY CHECK TO THE ORIGINAL PAYEE.

PRICE CHANGE

NO PRICE CHANGES WILL OCCUR AFTER THE INVOICE HAS BEEN ISSUED AND YOUR FIRST PAYMENT HAS BEEN RECEIVED.

CANCELLATION TERMS – EVENTS & TICKETS

ALL TICKET SALES, INCLUDING WORKSHOP PASSES, AND DAY EXPERIENCES, ARE 100% NON-REFUNDABLE FROM THE TIME OF PURCHASE.

TRAVEL INSURANCE

WE HIGHLY RECOMMEND ALL GUESTS PURCHASE COMPREHENSIVE TRAVEL INSURANCE, INCLUDING:

TRIP CANCELLATION/INTERRUPTION COVERAGE (E.G. FAMILY EMERGENCIES, NATURAL DISASTERS)

EMERGENCY MEDICAL INSURANCE (ESPECIALLY FOR INTERNATIONAL TRAVEL

LOST OR STOLEN BAGGAGE COVERAGE

24/7 EMERGENCY TRAVEL ASSISTANCE

IT IS YOUR RESPONSIBILITY TO ENSURE ADEQUATE TRAVEL COVERAGE. HELLO AGAIN  LLC IS NOT LIABLE FOR ANY INCIDENTS, DELAYS, OR LOSSES DUE TO THIRD-PARTY PROVIDERS (RESORTS, AIRLINES, TRANSPORTATION, ETC.). PLEASE CONSULT YOUR TRAVEL INSURANCE PROVIDER TO PROTECT YOUR INVESTMENT.

HELLO AGAIN RETREATS FUTURE CREDIT

IN-HOUSE CREDIT MAY BE OFFERED AT THE DISCRETION OF HELLO AGAIN LLC DEPENDING ON THIRD-PARTY CANCELLATION TERMS (E.G. HOTEL, TRANSPORT, EXCURSIONS).

IF GRANTED, CREDIT IS VALID FOR 1 YEAR FROM CANCELLATION DATE AND CAN BE APPLIED TO ANY HELLO AGAIN RETREATS EXPERIENCE. ONCE APPLIED, IT IS NON-TRANSFERABLE AND NON-REFUNDABLE, AND CANNOT BE RE-USED FOR FUTURE CREDITS OR EVENTS. ANY TRANSFER OF CREDIT MUST BE APPROVED IN WRITING BY BOTH PARTIES AND SUBMITTED TO: INFO@HELLOAGAINRETREATS.COM

FILMING & PHOTOGRAPHY

BY ATTENDING A HELLO AGAIN RETREATS / EVENT, YOU ENTER A SPACE WHERE PHOTOGRAPHY, AUDIO, AND VIDEO RECORDING MAY OCCUR.

BY PARTICIPATING, YOU CONSENT TO BEING RECORDED OR PHOTOGRAPHED FOR USE IN:

• PROMOTIONS

• SOCIAL MEDIA

• WEBCASTS OR ADVERTISING

• RECAPS OR HIGHLIGHT REELS FOR FUTURE RETREATS

YOU RELEASE HELLO AGAIN LLC, ITS TEAM, AND PARTNERS FROM ANY LIABILITY CONNECTED WITH THE USE OF SUCH MATERIALS. YOU WAIVE THE RIGHT TO INSPECT OR APPROVE ANY RECORDINGS, AND YOU FORGO COMPENSATION FOR THEIR USE.

IF YOU WISH TO OPT-OUT OR REQUEST REMOVAL OF A SPECIFIC PHOTO OR VIDEO, PLEASE CONTACT US AT INFO@HELLOAGAINRETREATS.COM

RESERVATION MODIFICATIONS

MODIFICATIONS (NAME CHANGES, DATE CHANGES, ROOM UPDATES) ARE SUBJECT TO AVAILABILITY AND APPROVAL BY HELLO AGAIN LLC AND ITS THIRD-PARTY VENDORS.

NAME CHANGES MAY NOT BE POSSIBLE IF MADE WITHIN 60 DAYS OF THE RETREAT, ESPECIALLY IF A HOTEL COMPONENT IS INCLUDED.

EARLY CHECK-OUT / LATE CHECK-IN / NO SHOWS

IF YOU CHECK OUT EARLY, ARRIVE LATE, OR DO NOT ATTEND, NO REFUND OR CREDIT WILL BE PROVIDED.

ALL CHANGES TO RESERVATIONS MUST BE MADE IN WRITING. PLEASE CONTACT US AS EARLY AS POSSIBLE TO DISCUSS OPTIONS AND MINIMIZE PENALTIES.

PASSPORTS & VISAS

ALL GUESTS MUST HAVE A VALID PASSPORT WITH AT LEAST 6 MONTHS REMAINING AFTER THE RETREAT END DATE. SOME COUNTRIES MAY ALSO REQUIRE A VISITOR’S VISA DEPENDING ON YOUR NATIONALITY.

CHECK YOUR REQUIREMENTS AT: [HTTPS://WWW.VISAHQ.COM]

FAILURE TO OBTAIN PROPER TRAVEL DOCUMENTATION IS NOT GROUNDS FOR A REFUND. ALL CANCELLATION PENALTIES WILL STILL APPLY.

HOTEL ROOM ALLOCATION

ALL ROOM ASSIGNMENTS ARE HANDLED BY THE HOTEL DIRECTLY. HELLO AGAIN  LLC HAS NO CONTROL OVER ROOM LOCATION, FURNISHINGS, BED TYPES, OR SPECIAL REQUESTS. IF A ROOM TYPE IS CHANGED UPON ARRIVAL, IT IS BASED ON HOTEL DISCRETION AND AVAILABILITY. ANY DISSATISFACTION MUST BE ADDRESSED DIRECTLY WITH THE HOTEL SHARED ACCOMIDATIONS CAN BE UP TO BUT LIMITED TO 4 GUESTS AT A TIME, UNLESS PRIVATE OR SEMI PRIVATE ROOM IS BOOKED AND CONFIRMED. IN THE EVENT OF A CO-ED RETREAT,  WE AIM TO ASSIGN ROOMS BY GENDER IDENTITIY WHERE POSSIBLE, THERE MAY BE TIMES WHERE ROOMS ARE SHARED WITH INDIVIDUALS OF A DIFFERENT GENDER. WE TRUST OUR GUESTS RO APPROACH THIS EXPERIENCE WITH REPSECT, OPENESS AND MATURITY. ROOMS ARE ASSIGNED WITH CARE FOR ENERGY AND GROUP BALANCE.

HOTEL CHECK-IN/CHECK-OUT TIMES

HOTEL CHECK-IN IS TYPICALLY 3:00 PM, AND CHECKOUT IS BETWEEN 11:00 AM – 12:00 PM. LATE CHECKOUT MAY INCUR ADDITIONAL FEES AND MUST BE REQUESTED WITH VENUIE DIRECTLY FOR APPROVAL.

SPECIAL REQUESTS

REQUESTS FOR SPECIFIC BEDDING, VIEWS, OR ROOM LOCATIONS ARE NOT GUARANTEED. THE HOTEL WILL DO ITS BEST TO ACCOMMODATE, BUT FINAL ASSIGNMENTS ARE BASED ON AVAILABILITY.

HOTEL MAINTENANCE

RESORTS MAY PERFORM MAINTENANCE OR RENOVATIONS AS NEEDED. WE WILL COMMUNICATE ANY KNOWN DISRUPTIONS IN ADVANCE, BUT HELLO AGAIN LLC IS NOT RESPONSIBLE FOR CONSTRUCTION NOISE OR FACILITY CLOSURES DURING YOUR STAY.

THIRD-PARTY SUPPLIERS AND LIABILITY WAIVER

BY ATTENDING A RETREAT PARTICIPANTS AGREE TO:  RELEASE HELLO AGAIN LLC AND ITS FACILITATORS FROM ANY LIABILITY RELATED TO ACCIDENTS, INJURIES, ILLNESS, OR LOSS OF PERSONAL PROPERTY.ACKNOWLEDGE THAT RETREAT ACTIVITIES (SUCH AS YOGA, HIKING, EXCURSIONS, OR OTHER PHYSICAL ACTIVITIES) CARRY INHERENT RISKS AND THAT PARTICIPATION IS VOLUNTARY.

HELLO AGAIN LLC PARTNERS WITH INDEPENDENT VENDORS AND CANNOT BE HELD LIABLE FOR ANY ACTS, ERRORS, DELAYS, OR ISSUES CAUSED BY:

• HOTELS

• EXCURSION COMPANIES

• TRANSPORTATION PROVIDERS

• ENTERTAINERS

• VENUE OPERATORS

• PRODUCTION TEAMS

• SPONSORS OR PARTNERS

• FACILITATORS 

• SERVICE PROVIDERS

ALL SERVICES ARE PROVIDED IN GOOD FAITH AND ARE SUBJECT TO THE TERMS OF THOSE THIRD-PARTY PROVIDERS.

CODE OF CONDUCT

PARTICIPANTS ARE EXPECTED TO: 

RESPECT OTHER GUESTS AND FACILITATORS.THE PROPERTY, LOCAL CULTURE, AND ENVIRONMENT.ANY VIOLATION OF RETREAT GUIDELINES MAY RESULT IN REMOVAL WITHOUT REFUND.

DISCLAIMER

WE MAKE EVERY EFFORT TO ENSURE ACCURACY IN OUR COMMUNICATIONS AND WEBSITE. HOWEVER, HELLO AGAIN LLC CANNOT BE HELD RESPONSIBLE FOR EXTERNAL LINKS, ERRORS, OR CHANGES MADE BY THIRD-PARTY WEBSITES OR VENDORS.